Please accept our congratulations and appreciation for a tough job well done. For the benefit of others a brief documentary follows.
on a recent Wednesday, I informed STI that we suddenly had an extremely urgent need for the thermowell which I had previously been discussing. Because of a number of complexities, it was not even close to being specified sufficiently for quoting. so, we worked out the details sufficiently for you to offer a quote that day. You quoted a Saturday delivery on the fabricated pipe with a Sunday delivery for the prepared flange. At the time this seemed acceptable and we placed our P.O. accordingly, but, by noon on Thursday I had to inform you of a greater urgency and also more complex requirements. These included:
- More timely delivery of the flange and welding of the flange by you.
- Certified dye penetration checks of the flange welding.
- Shot peening treatment of the sweep bends and all welds.
With all these additional requirements we asked you to assure us of a Saturday A.M. delivery. At the same time we had to apologize for not having resolved a remaining design detail (pipe bending dimensions).
When you called me at about 2:00 A.M. Saturday, to inform me of severe welding difficulties I feared that delays of a day or more were probable. But, you assured me that you had obtained the services of a back up Welder/Inspector. After all the struggling was over the thermowell arrived in the early afternoon. Considering the job complexity, we believe this to be excellent performance.